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West Columbia Market - Teller Operations Specialist - South Abbeville Banking Center - Abbeville, SC

Company Name:
Bank of America Corp.
Title: West Columbia Market - Teller Operations Specialist - South Abbeville Banking Center - Abbeville, SC
Location: SC-Abbeville
Other Locations:
Teller operations specialists are primarily responsible for driving day-to-day operational excellence on the teller line, ensuring compliance and procedural requirements are met, and coaching tellers to high performance levels. Your duties will include, but are not limited to the following: coaching and training the teller team to process transactions accurately and, efficiently in accordance with established policies and procedures; creating a positive team environment in the banking center by modeling appropriate behaviors; assisting teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues; maintaining the highest level of customer service standards while consistently delighting our customers and exceeding expectations; ensuring the banking center is within compliance of federal regulations; working closely with and providing input to the banking center manager and assistant manager to continually improve banking center performance; creating workforce stability by cultivating an engaged, spirited and well-coached team; and processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. You may be required to work Saturdays and/or extended hours as needed.Required Skills: Minimum two years customer service experience Minimum one year coaching/leadership/management experience within past three years Effectively lead team to performance goals Direct and motivate staff Excellent oral and written communication skills Extensive experience in assisting customers with inquires and/or problem resolution Identifying opportunities to enhance customer financial needs, goals and objectives Heightened attention to detail, time management and organization Advanced computer skills Pass teller operations specialist pre-employment assessment Desired Skills/Assets: Minimum two years cash handling experience Ability to manage retail operations, as well as plan goals, schedules and objectives, and conduct audits Successful experience with cross-selling, upselling, and/or referring products. Previous banking/financial services/teller experience Bilingual (fluent verbal and written skills)
Required Skills:
Minimum two years customer service experience
Minimum one year coaching/leadership/management experience within past three years
Effectively lead team to performance goals
Direct and motivate staff
Excellent oral and written communication skills
Extensive experience in assisting customers with inquires and/or problem resolution
Identifying opportunities to enhance customer financial needs, goals and objectives
Heightened attention to detail, time management and organization
Advanced computer skills
Pass teller operations specialist pre-employment assessment
Desired Skills/Assets:
Minimum two years cash handling experience
Ability to manage retail operations, as well as plan goals, schedules and objectives and conduct audits
Successful experience with cross-selling, upselling, and/or referring products.
Previous banking/financial services/teller experience
Bilingual (fluent verbal and written skills)RT-Banking Center Service
Organization: 603899-RETAIL BANKING

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